LEGAL REFERENCE

How We Protect Your Account & Payment Details

Your privacy is central to how fif 18 operates. We handle your personal information, account credentials and payment data with encryption and strict access controls. This policy outlines...

Encryption on all account accessNo sharing of payment data with third partiesClear data retention rulesYour control over account settings
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fif 18 How We Protect Your Account & Payment Details

Our Data Collection & Processing Standards

When you open an account on fif 18, we collect your name, contact details, identity verification documents and payment information to comply with local gaming regulations in supported regions. We process this data to verify your identity, prevent fraud, fulfil withdrawals via JazzCash, Easypaisa, SadaPay or Raast, and communicate account updates. Your data is stored on secure servers and retained only as

long as necessary to service your account or meet legal obligations. We do not sell or rent your personal information. Where local law permits, you can request access to, correction of, or deletion of your data by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

GET HELP NOW

Privacy & Data Questions

Team online

Live Chat

Reach our support team through the live chat inside your account. They'll answer privacy questions and guide you through data requests within minutes during operating hours.

Email Support

Send detailed privacy requests to our dedicated support email. Include your account details and we'll respond within two working days with clarity on how we handle your information.

Account Settings

Manage your communication preferences and review what personal data we hold directly in your account dashboard under Privacy & Settings.

WHY YOU CAN TRUST US

Our Commitment to Data Security

Encryption Standard

All account logins and payment transactions use industry-standard SSL encryption. Your credentials and payment details are never transmitted in plain...

Fraud Prevention

We monitor account activity for unusual patterns and flag suspicious logins immediately. You'll receive alerts on your registered phone or...

Payment Security

JazzCash, Easypaisa, SadaPay and Raast transactions are processed through verified payment gateways. We never store your payment credentials after a...

Data Minimization

We collect only the personal information necessary to verify your identity and process withdrawals. We do not ask for sensitive...

Regular Audits

Our security infrastructure is audited regularly to identify and fix vulnerabilities. We keep our systems up to date against emerging...

Staff Access Controls

Only authorised team members can access your account data, and only when necessary to resolve a support issue. All access...

How Our Privacy Approach Aligns

Same encryption across all pages
Whether you're on desktop, mobile or the fif 18 app, your data travels over the same secure channels with no shortcuts.
Unified identity verification
Account verification follows one standard process across all sign-ups, so you verify once and your data is checked consistently.
One payment privacy standard
JazzCash, Easypaisa, SadaPay and Raast deposits and withdrawals are all handled through the same secure payment vault.
Consistent retention periods
We apply the same data retention timelines to all user accounts, regardless of activity level or account age.
Shared security alerts
Login notifications, device alerts and withdrawal confirmations follow the same rules for every account holder.
Uniform support access
Whether you chat, email or message support, the same privacy protocols govern what information support staff can see and share.
One privacy policy update schedule
We notify all account holders of privacy policy changes at the same time and require consent before changes take effect.

What Sets Our Privacy Framework Apart

Transparent collection practices

We tell you upfront what data we collect, why we collect it and how long we keep it. No hidden clauses or surprise data processing.

Your withdrawal control

You choose your withdrawal method — JazzCash, Easypaisa, SadaPay or Raast — and we send funds only to accounts you've verified.

Device management

Log out other sessions remotely, clear trusted devices and see a full list of where your account is currently active.

No marketing overreach

We ask permission before sending promotional emails or SMS. Opt out anytime in your account and your preference sticks.

Dispute resolution inside your account

Raise a privacy concern directly through your account dashboard and track the resolution in real time without leaving the platform.

Annual privacy confirmation

Each year we ask you to confirm your data is still current. If details change, update them immediately so our records stay accurate.

Frequently Asked About Data & Privacy

We retain your data for six years after account closure to comply with local financial regulations. After that period, we securely delete all personal records. You can request earlier deletion where law permits by contacting support.

Yes. Open your account, go to Privacy & Settings, and select 'Download My Data'. We'll compile everything we hold and send it within five working days. You can also request corrections or deletion in the same section.

No. Your JazzCash, Easypaisa, SadaPay or Raast details are processed once and immediately discarded. We never store banking credentials. Future withdrawals require you to enter your payment details again.

We monitor for security incidents continuously. If unauthorised access occurs, we notify affected account holders within 48 hours with details of what data was exposed and the steps we've taken to secure it.

No third party can access your account without your explicit written consent. We do not share, sell or licence your data to marketers, advertisers or other platforms. Payment processors only see the minimum information needed to complete transactions.

Go to your account Notification Settings and toggle each message type on or off. Promotional communications are off by default. Transactional alerts—like withdrawal confirmations and login notifications—remain on for security unless you disable two-factor authentication.

We use your data only to verify identity, prevent fraud and process your account activity. We do not build predictive profiles or sell behavioural insights. Account analytics are used solely to improve platform performance and customer support quality.